We care about the concerns of our customers

Cross-border shopping is a trend that allows you to shop for global goods without leaving your home. But with the popularity of cross-border transactions, more and more people have concerns about transaction security.From our purchase of goods to payment, and then to the delivery of goods, after receiving the goods after the after-sales problems. This series of processes are the most worried problems of consumers when cross-border online shopping.

Payment and account security: Secure your online shopping

In terms of payment security, the platform uses industry-leading encryption technology to encrypt all the data you transmit during the payment process, including bank card information, payment passwords, etc.

For account security, the platform has established a sound identity verification and authorization system. When registering an account, you need to provide real and effective identity information, and through mobile phone SMS verification code, email verification and other ways to confirm identity, to ensure the authenticity and uniqueness of the account.

Quality assurance: Select each product carefully

In the selection of products, we must first choose suppliers, suppliers' qualifications, production capacity, quality management system, credibility and other aspects need to be considered.

Disen Factory has a professional production line, experienced technical team. We use high-quality materials on the parts, suitable for the product working environment, for electronic products, we will test its electrical safety performance, electromagnetic compatibility, functional integrity and other indicators; After the completion of production, we will test the product to ensure that it can be used normally before it will be circulated to the market.

How should I receive the product?

Receiving link, which is also a crucial part of cross-border online shopping. We cooperate with many well-known logistics companies to provide you with a variety of convenient international logistics methods, including air freight, sea freight and international express delivery.

The transportation time of the goods depends on a variety of factors, such as the distance of the destination, the speed of customs clearance, weather conditions, and the logistics peak period, the tight flight or shipment schedule, and the warehouse explosion, resulting in the extension of the transportation time. Therefore, when shopping, it is recommended that you understand the logistics information in advance, arrange the shopping time reasonably, and avoid affecting your use due to too long transportation time.

The receiving information includes the recipient's name, address, and phone number. Ensure the accuracy and completeness of the information to avoid affecting the delivery of the goods. Commodity declaration information should be truthfully filled in the name of the commodity, quantity, value, use, etc., to avoid underreporting, concealing or false reporting, otherwise it may face penalties from the customs.

After-sales worry free: protect your shopping experience throughout

Disen provides one-to-one after-sales service for customers who purchase products, including product installation, teaching, use, after-sales problem solving, etc.There are also different warranty methods for different products. When you understand the product, you can contact us for consultation.

How do we provide after-sales service?

We provide after-sales service in three ways

1. Through online contact, WhatsApp, WeChat, e-mail and other means of communication, technicians to provide you with one-to-one after-sales help.
2. Face-to-face on-site teaching, you can come to our factory to visit and learn.
3. Door-to-door service, you pay the door-to-door service fee, technicians will arrive in your country for your machine after-sales maintenance.

At Disen, we will help you recommend the right products, and every purchase you make will be fully guaranteed, whether it is payment security, account security, product quality, delivery service and after-sales service, we strive to do the best. Let you say goodbye to the worries of cross-border online shopping and enjoy the fun of shopping.